Refund policy

Returns

Because all our products are made to order, we generally do not accept returns for change of mind.
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can make it right.

Refunds

Once we have confirmed the issue, we will offer either:

  • A replacement item, or

  • A full refund to your original payment method

Refunds will be processed within 5 business days after approval.

Exchanges

We do not offer exchanges unless the item is defective or incorrect.

How to Contact Us

If you have a problem with your order, email contact.beamwright@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Exceptions

We cannot accept returns or refunds for:

  • Custom or personalised products (unless damaged or defective)

  • Items damaged due to misuse or normal wear and tear